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Instagram Connection Help

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Connecting Instagram to IconDesk: Everything you need to know before you start! 😎

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🎯 What you need

When connecting your Instagram to IconDesk, there are 4 requirements:

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  • Ensure your ad blockers and pop-up blockers in your browser settings are off

  • Your Instagram account must be a Professional account (Business or Creator)

  • Your Instagram account must be connected to a Facebook Business page

  • Your Facebook Business page must be managed by your personal Facebook account

 

If any of these criteria aren't met, the connection process will fail. This checklist ensures you're perfectly prepared to link your Instagram account to IconDesk. 🌟

 

 

✅ Step 1: Professional Instagram Account

 

Only Professional Instagram accounts (Business and Creator) have access to Instagram Insights; they are not available to Personal accounts. Do the following to check your account:

  1. From your Instagram app, select the Profile tab at the bottom right (the icon with your profile image).

  2. Next, tap on the hamburger icon in the top right and look for the Insights option.

  3. If you see Insights, continue to Step 2.

  4. If you do not see the Insights option, you will need to convert your account to a Business or Creator account before you can continue. We've got you covered with step-by-step instructions:

📌 How to set up a Creator account

📌 How to set up a Business account


✅ Step 2: Check if your Instagram is connected to a Facebook Business Page

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To check if your account is linked to a Facebook Business page:

  1. From your Instagram app, select the Profile tab at the bottom right (the icon with your profile image).

  2. Next, tap the Edit Profile.

  3. Scroll down to the Profile information section (Public business information for Business accounts).

  4. Here's what you need to look for:

  • If your Instagram is already linked to a Facebook Business page, you'll see the name of the page right next to Page. Make a note of it, and you're ready to move on to Step 3.

  • If your account is not linked to a page, you will see Connect or Create next to Page. You'll need to link your Instagram account to a Facebook Business page before you can continue.

     

     

We've got step-by-step guides to lead the way:

📌 How to create a Facebook Business Page

📌 How to connect a Facebook Business Page to your Instagram Account

📌 Benefits of connecting a Facebook Business Page to your Instagram Professional Account


✅ Step 3: Check if your Facebook Business Page is managed by your personal Facebook Account

 

As you will make your connection to IconDesk from your Facebook account, your Facebook account needs to have admin rights to the Facebook page to which your Instagram account is connected. If it doesn't, your Instagram account will not be displayed during the IconDesk connection process (and you won't be able to connect).

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How to check:

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  1. Log in to your Facebook and select Pages in the left-hand menu. Alternatively, you can click this link to access Pages.

  2. You will now see a list of all pages your Facebook account manages. Look for the page you noted down in Step 2, click on the ellipsis icon (...) and select Switch Now.​

  3. From the Manage Page menu, select Settings.​

  4. Click Linked Accounts.

  5. On the right-hand side, if you see your Instagram account details and avatar, you're ready to connect to IconDesk. 🎉

  6. If you do not see your Instagram account details and avatar, this is not the Facebook page you noted in Step 2. Please repeat this section and select the page from Step 2.

     

If you have any questions, please email support at help@icondesk.co.

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